11. If the User carries out a purchase on the Platforms and the payment in lieu thereof has been invalidated, GrapplerTodd reserves the right to retrieve the invalidated payment (“Invalidated Payment”) from the User’s store credit. Should the User have insufficient store credit in order to facilitate such redemption of the Invalidated Payment, the User shall within 5 (five) business days from the date of receiving a written notice from GrapplerTodd, remit the Invalidated Payment into GrapplerTodd’ bank account, details of which shall be set out in the notice. If the User fails to remit the Invalidated Payment into GrapplerTodd’ bank account despite having received the notice, GrapplerTodd shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.
12. Cash on Delivery: The ‘cash on delivery’ Payment Option allows Users to make a cash-only payment to GrapplerTodd’s delivery executive or logistic partner at the time of delivery of the purchased Product to the User. Presently, GrapplerTodd offers a maximum order value of INR 10,000 (Indian Rupees Ten Thousand) under the cash on delivery Payment Option. GrapplerTodd reserves the right not to provide cash on delivery Payment Option for certain Products (these could be Products specified by GrapplerTodd or Products with value exceeding a specified amount) or locations. Users are required to peruse and accept the terms set out under the Return and Refund Policy which sets out the terms of refunds for transactions carried out using the cash on delivery Payment Option.
13. Store Credit: If a User cancels an order for which payment has already been made to GrapplerTodd, the User shall have an option to convert the monies paid towards the order into store credit. In addition to paragraph above, any and all refunds with respect to Product(s) purchased through the ‘cash on delivery’ Payment Option will be transferred as store credit into the User’s store credit account. GrapplerTodd may also, at its sole discretion, grant Users with store credit. The store credits can be used by the User for future purchases only in-store (offline). In the eventuality of a User wishing to deactivate his/her account with GrapplerTodd, the User agrees that all store credit available on the User’s store credit account, if any, will automatically stand forfeited, and GrapplerTodd will not be required to process any refunds in any manner whatsoever. The User therefore agrees to use and exhaust any existing store credit prior to requesting for a deactivation of his/her account on the Platforms. Notwithstanding anything to the contrary, any refund of store credit to customers will be at the sole discretion of GrapplerTodd. If GrapplerTodd suspects any fraudulent activities, GrapplerTodd reserves its right to hold back transfer of any store credits to customers.